YNAB Status

Welcome, YNABer!

Here’s what we know right now about any financial institutions with temporary widespread issues. Only institutions on our Watchlist land here, and if your bank is one of them, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!

Bank of Montreal (BMO) - Connection Issues

Identified - In light of the recent name/domain change of BMO Harris to BMO, our import provider has implemented a new connection to BMO. Canadian-based accounts should connect to Bank of Montreal (CA), if it asks for your card number as a login option, reach out directly to BMO to inquire about your options. U.S. based accounts should connect to Bank of Montreal (US) and use their User ID as credentials to log in. Information on how to remove your old connection and relink to the new integration can be found in our How to Manage Connections in YNAB guide. We will continue to monitor the situation and if you continue to run into issues after reconnecting, please use our other transaction entry methods to keep your accounts up to date while we continue to investigate!
Jun 05, 2023 - 18:36 UTC

Investigating - We are investigating a spike in connection issues with Bank of Montreal (BMO) (and formerly BMO Harris Bank). We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
May 25, 2023 - 14:54 UTC

Navy Federal Credit Union - Connection and Transaction Issues

Identified - Our Import Provider has identified the cause of the issue: due to a recent update to NFCU, every user will need to re-authenticate their connection before being able to continue to import. If you have not already been prompted to do so, you can remove and re-add your connection to complete the process. Details on how to do this can be found in How to Manage Your Connections in YNAB. If you continue to hit an error after that, know that we are still working behind the scenes. We will keep you posted as we learn more.
Jun 01, 2023 - 15:30 UTC

Investigating - We are investigating a spike in connection issues and/or transactions not importing for Navy Federal Credit Union. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, we have learned you may be able to connect and import by removing and re-adding your connection. Details on how to do this can be found here.
May 17, 2023 - 16:10 UTC

President's Choice Financial MasterCard - Connection Issues

Investigating - We are investigating a spike in new connection issues with President's Choice Financial MasterCard. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
Jun 01, 2023 - 16:25 UTC

Scotiabank - Connection and Transaction Issues

Identified - We've identified the cause of the issue with Scotiabank, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.
Jun 01, 2023 - 15:57 UTC

Investigating - We are investigating a spike in connection and transaction issues with Scotiabank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
May 30, 2023 - 19:53 UTC

RBC Royal Bank - Connection and Transaction Issues

Investigating - We are investigating a spike in connection and transaction issues with RBC Royal Bank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
May 31, 2023 - 03:18 UTC

Uptime over the past 90 days. View historical uptime.

Web App (app.ynab.com) Operational

90 days ago

99.92 % uptime

Today

Direct Import Providers Operational

90 days ago

99.9 % uptime

Today

Plaid Operational

90 days ago

100.0 % uptime

Today

MX Operational

90 days ago

99.72 % uptime

Today

TrueLayer Operational

90 days ago

100.0 % uptime

Today

Website (www.ynab.com) Operational

90 days ago

100.0 % uptime

Today

Public API Operational

90 days ago

100.0 % uptime

Today

Subscription Provider Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 6, 2023

No incidents reported today.

Jun 5, 2023

Unresolved incident: Bank of Montreal (BMO) - Connection Issues.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

Unresolved incidents: President's Choice Financial MasterCard - Connection Issues, Scotiabank - Connection and Transaction Issues, Navy Federal Credit Union - Connection and Transaction Issues.

May 31, 2023

Unresolved incident: RBC Royal Bank - Connection and Transaction Issues.

May 30, 2023

SoFi - Transactions Not Importing

Resolved - After monitoring SoFi’s connection for the past few days, we’ve confirmed that the issue is resolved.
May 30, 19:09 UTC

Monitoring - Our Direct Import provider has resolved the issue with SoFi! 🎉 Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
May 26, 12:22 UTC

Identified - We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date in the meantime.
May 24, 12:45 UTC

Investigating - We are investigating a spike in transactions not importing for SoFi credit cards. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
May 22, 22:02 UTC

First Tech Federal Credit Union - All Transactions Importing as Inflows

Resolved - After monitoring First Tech’s connection for the past week, we’ve confirmed that the issue is resolved.
May 30, 18:50 UTC

Monitoring - Our Direct Import provider has resolved the issue with First Tech! 🎉 Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
May 25, 00:40 UTC

Identified - We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods or swap affected inflows to outflows to keep your accounts up to date.
May 17, 14:52 UTC

Investigating - We are investigating a spike in incorrect transaction imports with First Tech FCU. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, either use our other transaction entry methods to keep your accounts up to date instead or swap the affected transactions from inflow to outflow before approving them!
May 16, 13:13 UTC

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

May 25, 2023

U.S. Bank - Transactions Not Importing

Resolved - Unfortunately, we have learned that U.S. Bank is currently limiting the access of our import provider, Plaid, which may result in your transaction being slow to import. We're hearing reports of longer than 3 days are expected. They will continue to work behind the scenes to find a positive resolution, but they don't have a timeline to share. As we remove this from a widespread incident status, we will update Direct Import Watchlist Institutions: A Guide if/when we learn otherwise. Thanks for rolling with the punches with us!
May 25, 21:14 UTC

Update - We are continuing to investigate this issue.
May 15, 16:48 UTC

Investigating - We are investigating a spike in transactions not importing for U.S. Bank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
May 9, 18:01 UTC

America First Credit Union - Transactions Not Importing

Resolved - After monitoring America First CU’s connection for the past week, we’ve confirmed that the issue is resolved. Thank you so much for your patience while we worked to sort this out. Happy budgeting! 🎉
May 25, 19:34 UTC

Monitoring - Our Direct Import provider has resolved the issue with American First Credit Union. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
May 22, 16:50 UTC

Investigating - We are investigating a spike in transactions not importing for AFCU. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
Apr 21, 00:46 UTC

May 24, 2023

May 23, 2023

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