tag:ynabstatus.com,2005:/historyYNAB Status - Incident History2024-03-27T21:43:44ZYNABtag:ynabstatus.com,2005:Incident/203817542024-03-27T20:49:36Z2024-03-27T20:49:36ZUSAA - Connections & Transactions<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:49</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in transactions not importing for USAA. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/203236472024-03-27T20:43:02Z2024-03-27T20:43:02ZCitizens Bank — Connection Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:43</var> UTC</small><br><strong>Resolved</strong> - After monitoring Citizen Bank’s connection for the past week, we’ve confirmed that the issue is resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>17:01</var> UTC</small><br><strong>Monitoring</strong> - Our Direct Import provider has resolved the issue with Citizens Bank. Please confirm your credentials work at https://www.citizensbank.com and then <a href="https://support.ynab.com/en_us/how-to-manage-connections-in-ynab-B1991f2Cc#remove">remove and re-add the connection</a> if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write into help@ynab.com!</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>23:21</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in connection issues with Citizens Bank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/203628172024-03-27T17:02:14Z2024-03-27T17:02:14ZPresident's Choice Financial — Connection Issues<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>Identified</strong> - We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in connection issues with President’s Choice Financial. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/203126122024-03-26T15:18:16Z2024-03-26T15:18:16ZELAN CardMember Service Credit Card - Connection Issues<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:18</var> UTC</small><br><strong>Identified</strong> - We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>18:05</var> UTC</small><br><strong>Investigating</strong> - We're investigating a new spike in connection issues with ELAN CardMember Services. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/203115572024-03-26T15:10:18Z2024-03-26T15:10:18ZAmazon Credit Card by Synchrony - Connection issues<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>15:10</var> UTC</small><br><strong>Identified</strong> - We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:02</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in connection issues with Amazon Store Card by Synchrony. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/203016002024-03-19T17:41:15Z2024-03-19T18:03:52ZPlaid in Maintenance Mode<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>17:41</var> UTC</small><br><strong>Resolved</strong> - After monitoring the issue for a while, we can confirm it's fixed!</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:22</var> UTC</small><br><strong>Monitoring</strong> - The fix seems to be working, so we've brought Plaid out of maintenance. You can expect business as usual, but we'll continue monitoring for a bit.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:14</var> UTC</small><br><strong>Identified</strong> - We've implemented and are testing a fix. Stay tuned!</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:13</var> UTC</small><br><strong>Update</strong> - Existing connections will remain, but transaction imports will also be paused during this time.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:13</var> UTC</small><br><strong>Investigating</strong> - We are currently looking into an issue where new connections are unable to be made. This issue started to affect new connections around 3pm Eastern Time on 3/18, and presented as an "Internet and Tubes" error. We've since brought Plaid into maintenance mode while we investigate.</p>tag:ynabstatus.com,2005:Incident/202945122024-03-27T16:46:46Z2024-03-27T16:46:46ZDiscover Credit Card — Transactions are importing incorrectly<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:46</var> UTC</small><br><strong>Update</strong> - Our import provider is still working on a fix for these transaction issues with Discover Credit Cards. We'll update you here the minute we have any actionable updates to share. Thank you for hanging in there with us in the meantime!</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>16:36</var> UTC</small><br><strong>Identified</strong> - We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to keep your Discover credit cards unlinked and use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>19:46</var> UTC</small><br><strong>Investigating</strong> - We're investigating a spike in incorrect transaction imports (e.g., old transactions reimporting with new dates and inflows and outflows getting swapped) with Discover Credit Card. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, you may want to <a href="https://support.ynab.com/en_us/how-to-unlink-an-account-SJISBRHho">unlink</a> the affected account(s) and use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/199761432024-03-14T17:59:17Z2024-03-14T17:59:17ZDiscover Credit Card - Transactions Not Importing<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:59</var> UTC</small><br><strong>Resolved</strong> - After monitoring Discover Credit Card’s connection for the past week, we’ve confirmed transactions are no importing again. If you're still experiencing issues, please reach out to help@ynab.com!</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>18:29</var> UTC</small><br><strong>Monitoring</strong> - Our Direct Import provider has resolved the issue with Discover Credit Card. Follow the prompts to reauthorize the connection, or <a href="https://support.ynab.com/en_us/how-to-manage-connections-in-ynab-B1991f2Cc#remove">remove and re-add the connection</a> if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to help@ynab.com!</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>17:51</var> UTC</small><br><strong>Update</strong> - We're continuing to work alongside our Direct Import provider on a fix for the import issues with Discover. We appreciate you hanging in there with us!</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>17:22</var> UTC</small><br><strong>Identified</strong> - We don't have any actionable updates to share at this time but can confirm our Direct Import provider is still working on this issue with Discover Credit Cards. Thank you for hanging in there and utilizing our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> in the meantime!</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:47</var> UTC</small><br><strong>Update</strong> - We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in transactions not importing for Discover Credit Card. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/199257582024-03-07T19:33:57Z2024-03-07T19:33:57ZMarcus by Goldman Sachs - Connection and Transaction Issues<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>19:33</var> UTC</small><br><strong>Resolved</strong> - Unfortunately, this issue with Marcus by Goldman Sachs is proving to be much more complex to resolve than was initially anticipated and is now considered a long-term issue. While work will continue to be done behind the scenes, we will be retiring this from our Status Page to keep the information here as fresh and relevant as possible.<br /><br />No need to worry, though! For persistent issues like we are experiencing with Marcus by Goldman Sachs, we will update our <a href="https://support.ynab.com/en_us/direct-import-watchlist-institutions-a-guide-H1_owLFA5">Watchlist Institutions</a> article so that you can monitor the status of your bank there.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>22:21</var> UTC</small><br><strong>Update</strong> - We're sad to say we're still seeing issues with Marcus by Goldman Sachs, and we've asked our import provider to dig back in. We'll keep you posted on any further actionable updates. Thank you for hanging in there!</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:39</var> UTC</small><br><strong>Monitoring</strong> - Our Direct Import provider has resolved the connection issue with Marcus by Goldman Sachs. Follow the prompts to reauthorize the connection, or <a href="https://support.ynab.com/en_us/how-to-manage-connections-in-ynab-B1991f2Cc#remove">remove and re-add the connection</a> if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write into help@ynab.com!</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>23:21</var> UTC</small><br><strong>Identified</strong> - We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>22:36</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in delayed statuses with Marcus. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/201592032024-03-04T21:18:22Z2024-03-04T21:18:55ZIncreased errors when editing transactions<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>21:18</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>17:53</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:ynabstatus.com,2005:Incident/198707462024-02-27T18:11:20Z2024-02-27T18:11:20ZPresident's Choice Financial - Transactions Not importing<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>18:11</var> UTC</small><br><strong>Resolved</strong> - Unfortunately, this issue with PC Financial is proving to be more complex to resolve than was originally anticipated and is now considered a long-term issue. While work will continue to be done behind the scenes, we'll be retiring this from our Status Page to keep the information here as fresh and relevant as possible.<br /><br />No need to worry though! For persistent issues like we're experiencing with PC Financial, we'll update our <a href="https://support.ynab.com/en_us/direct-import-watchlist-institutions-a-guide-H1_owLFA5">Watchlist Institutions</a> article, so you can monitor the status of your bank there.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>20:34</var> UTC</small><br><strong>Update</strong> - We're continuing to work with our import provider on the President's Choice issues. We'll let you know as soon as we have an actionable update to share!</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>19:16</var> UTC</small><br><strong>Update</strong> - Our import provider is still working on President's Choice, but we don't have any actionable update to share at the moment. In the meantime, continue to use our other transaction entry methods to keep your accounts up to date.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>18:38</var> UTC</small><br><strong>Identified</strong> - PC Financial made a change on their end that is preventing transaction updates. Our import provider is aware of the issue and we're working with them on the next steps. We'll continue to keep you updated as things progress! Continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>22:29</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in transactions not importing for President's Choice. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/198708932024-02-26T22:32:00Z2024-02-26T22:32:00ZMacy’s - Citi Card - Transactions Not Importing<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>22:32</var> UTC</small><br><strong>Resolved</strong> - After monitoring Macy’s Citi Card connection for the past week, we’ve confirmed that the issue is resolved. 🥳 If you've already tried to <a href="https://support.ynab.com/en_us/how-to-manage-connections-in-ynab-B1991f2Cc#remove">remove and re-add the connection</a> and you're still running into issues, write into help@ynab.com and we'll be happy to help.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>17:29</var> UTC</small><br><strong>Monitoring</strong> - Our Direct Import provider has resolved the issue with Macy’s - Citi Card. Follow the prompts to reauthorize the connection, or <a href="https://support.ynab.com/en_us/how-to-manage-connections-in-ynab-B1991f2Cc#remove">remove and re-add the connection</a> if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to help@ynab.com!</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>19:10</var> UTC</small><br><strong>Update</strong> - While the issue isn't yet resolved, stats do appear to be improving which is a good sign! We'll continue keeping an eye on it and let you know when there are any other updates to share.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>18:43</var> UTC</small><br><strong>Identified</strong> - We're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>22:53</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in transactions not importing for Macy’s - Citi Card. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/199236212024-02-08T03:19:24Z2024-02-08T03:19:24ZApp Down for Maintenance<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>03:19</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:ynabstatus.com,2005:Incident/194400032024-01-30T21:13:27Z2024-01-30T21:13:27ZCitibank - Stuck on 2FA screen within Citi login widget<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>21:13</var> UTC</small><br><strong>Resolved</strong> - After monitoring Citibank’s connection for the past week, we’ve confirmed that the issue is resolved.🥳 Please reach out to help@ynab.com if you're still experiencing issues.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>21:11</var> UTC</small><br><strong>Monitoring</strong> - Our Direct Import provider hasn't been able to identify the issue, but since stats have been improving we are going to move towards considering this resolved. Please follow the prompts to reauthorize the connection, or <a href="https://support.ynab.com/en_us/how-to-manage-connections-in-ynab-B1991f2Cc#remove">remove and re-add the connection</a> if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write into help@ynab.com!</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Update</strong> - We're still looking into this issue with our import provider. In the meantime, please be sure you've tried connecting on the YNAB mobile app and/or on a different network (due to VPNs or ad-blockers, etc) if you haven't done so recently. This has helped get other YNABers past the issue!</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>07:42</var> UTC</small><br><strong>Update</strong> - As we are still in the holiday season, we expect work on issues like this to slow and resolutions to take longer than usual. All teams involved will be back to business as usual in the first few weeks of the new year, so we'll be sure to share actionable updates as soon as we have them!</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>17:04</var> UTC</small><br><strong>Investigating</strong> - We've seen a spike in reports of users getting stuck after entering a 2FA code. It seems like it's going to work, but then goes back to the timer counting down. In the meantime, we've heard reports of users being able to connect if they try it on the YNAB mobile app and/or on a different network (due to VPNs or ad-blockers, etc). <br /><br />We’ve escalated the issue with Plaid and they are working on it with Citi. We'll post updates here as we have them, and until this is resolved, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/191638542024-01-30T20:07:49Z2024-01-30T20:07:49ZAmerican Express OAuth Transition<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>20:07</var> UTC</small><br><strong>Resolved</strong> - After careful consideration, we are excited to officially offer troubleshooting for American Express moving forward! Here's a recap of what we've learned:<br /><br />Our import provider, Plaid, is offering a stable OAuth connection which we are happy to troubleshoot. It does not support savings accounts yet, but once it does we'll be sure to update <a href="https://support.ynab.com/en_us/direct-import-watchlist-institutions-a-guide-H1_owLFA5">Direct Import Watchlist Institutions: A Guide</a> with the news. While we are excited about the improvements this OAuth integration provides, it's reliability is still subject to change so don't hesitate to reach out to Support for help. <br /><br />Our other provider, MX, does support savings accounts on a non-OAuth connection. While there is likely to be some instability until their OAuth connection is released - which we will announce loud and clear once that happens - we are happy to help troubleshooting however we can.<br /><br />As always our <a href="https://support.ynab.com/troubleshooting-linked-accounts-BJ9Mv9b1s">Troubleshooting Linked Accounts</a> article has a lot to offer to get you back up and running, but when that doesn't do the trick, feel free to reach out to our Support team!</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>21:41</var> UTC</small><br><strong>Update</strong> - After monitoring the situation for a couple of months, we are excited to start troubleshooting for American Express connections!<br /><br />Currently our default import provider, Plaid, has released an OAuth connection that is providing more stable imports. It does not currently support savings accounts, so we will be sure to update any developments on this in our <a href="https://support.ynab.com/en_us/direct-import-watchlist-institutions-a-guide-H1_owLFA5">Direct Import Watchlist Institutions: A Guide.</a> We are excited to begin troubleshooting any other issues. <br /><br />Alternatively, our other provider, MX does currently support savings accounts on a non-OAuth connection. While there is likely to be some instability until their OAuth connection is released - which we will announce loud and clear - we are happy to help troubleshooting however we can.<br /><br />We will be monitoring our decision to begin troubleshooting for a week or so to ensure both connections are stable enough to support this moving forward. We will post here once we finalize our decision, so stay tuned and thanks for riding this roller coaster with us!</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>18:52</var> UTC</small><br><strong>Update</strong> - We have learned that savings accounts are not yet supported on this integration. For any savings accounts, please use <a href="https://support.ynab.com/how-to-add-transactions-in-ynab-HyDwA_byi">our other transaction entry methods</a> to keep your accounts up to date!</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>23:39</var> UTC</small><br><strong>Update</strong> - As we move further into the holiday season, we expect work on issues like this to slow and resolutions to take longer than usual. All teams involved will be back to business as usual in the new year, and we'll be sure to share new actionable updates then!</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>20:54</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor this situation as we learn anything actionable we will let you know! In the meantime, we hope your connection is successful after <a href="https://support.ynab.com/en_us/how-to-manage-connections-in-ynab-B1991f2Cc">removing and re-adding the connection</a>. Thanks for hanging in their with us until we are able to troubleshoot individual connections again. We'll keep you posted!</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>17:47</var> UTC</small><br><strong>Update</strong> - We have learned that this OAuth release is region specific. If you are in Canada, there is no need to remove and re-add your connection. We will keep you in the loop here once we are able to begin troubleshooting those connections.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>19:04</var> UTC</small><br><strong>Monitoring</strong> - We recently learned that our import providers have started the transition to support an OAuth connections on American Express. While the timeline was unexpected, we are optimistic about what this means for the future of American Express connections. We are not ready to escalate individual issues at this time, however, we have heard reports that <a href="https://support.ynab.com/en_us/how-to-manage-connections-in-ynab-B1991f2Cc">removing and re-adding the connection</a> has been successful. If you find you are still experiencing issues or do not see the OAuth flow, hang tight as we will be closely monitoring this transition in the coming weeks. You can subscribe here for updates as we learn more!</p>tag:ynabstatus.com,2005:Incident/198333442024-01-25T22:40:34Z2024-01-25T22:40:34ZPlanned Maintenance<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>22:40</var> UTC</small><br><strong>Resolved</strong> - All done! ✨</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>22:36</var> UTC</small><br><strong>Identified</strong> - Just doing some planned polishes on the backend. We'll be right back!</p>tag:ynabstatus.com,2005:Incident/192382032024-01-18T23:10:18Z2024-01-18T23:10:18ZRBC Royal Bank - Connection Issues<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>23:10</var> UTC</small><br><strong>Resolved</strong> - Unfortunately, this issue with RBC's two-factor authentication push notifications is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue. While work will continue to be done behind the scenes, we will be retiring this from our Status Page to keep the information here as fresh and relevant as possible.<br /><br />No need to worry though! For persistent issues like we are experiencing with RBC, we will update our <a href="https://support.ynab.com/en_us/direct-import-watchlist-institutions-a-guide-H1_owLFA5">Watchlist Institutions</a> article, so you can monitor the status of your bank there.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>18:25</var> UTC</small><br><strong>Monitoring</strong> - While we've seen some recovery in our stats and are hopeful things will continue moving in the right direction, we're not confident enough to call this resolved yet. If you haven't done so recently, though, please try reauthorizing or re-adding your RBC connection—it will give us more stats to work with and may result in a successful connection!</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:10</var> UTC</small><br><strong>Identified</strong> - We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. Continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.<br /><br />As we move further into the holiday season, we expect work on issues like this to slow and resolutions to take longer than usual. All teams involved will be back to business as usual in the new year, and we'll be sure to share more updates then!</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>23:57</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this situation. In case it helps get you connected more quickly, our provider suggests logging into your RBC mobile app and accepting the “Sign-in protection alert”, as well as enabling mobile push notifications from RBC. Thanks for hanging in there!</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>00:07</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in connection issues with RBC Royal Bank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/192454692024-01-16T20:17:05Z2024-01-16T20:17:05ZLowe’s Consumer Credit Card - Transactions Not Importing<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>20:17</var> UTC</small><br><strong>Resolved</strong> - Unfortunately, this issue with Lowe’s credit card is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue. While work will continue to be done behind the scenes, we will be retiring this from our Status Page to keep the information here as fresh and relevant as possible.<br /><br />No need to worry though! For persistent issues like we are experiencing with Lowe’s credit card, we will update our <a href="https://support.ynab.com/en_us/direct-import-watchlist-institutions-a-guide-H1_owLFA5">Watchlist Institutions</a> article, so you can monitor the status of your bank there.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>18:46</var> UTC</small><br><strong>Update</strong> - There have been no actionable updates to share, but we will keep you updated as we hear anything new! Please continue using our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:06</var> UTC</small><br><strong>Update</strong> - As we move further into the holiday season, we expect work on issues like this to slow and resolutions to take longer than usual. All teams involved will be back to business as usual in the new year, and we'll be sure to share updates then!</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>00:03</var> UTC</small><br><strong>Update</strong> - We're continuing to investigate this one with our providers. Thank you for hanging in there!</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>22:09</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in transactions not importing for Lowe’s Consumer Credit Card. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/192617832024-01-16T19:13:24Z2024-01-16T19:13:24ZAmazon.com Store Card - Transactions Not Importing<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>19:13</var> UTC</small><br><strong>Resolved</strong> - Unfortunately, this issue with Amazon.com is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue. While work will continue to be done behind the scenes, we will be retiring this from our Status Page to keep the information here as fresh and relevant as possible.<br /><br />No need to worry though! For persistent issues like those we're experiencing with Amazon.com, we will update our <a href="https://support.ynab.com/en_us/direct-import-watchlist-institutions-a-guide-H1_owLFA5">Watchlist Institutions</a> article so that you can monitor the status of your bank there.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>18:52</var> UTC</small><br><strong>Update</strong> - There are no actionable updates to share, but we will continue to keep you updated as we hear anything new!</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:05</var> UTC</small><br><strong>Update</strong> - As we move further into the holiday season, we expect work on issues like this to slow and resolutions to take longer than usual. All teams involved will be back to business as usual in the new year, and we'll be sure to share updates then!</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>00:07</var> UTC</small><br><strong>Identified</strong> - The issue will require (and depend upon) collaboration between Amazon.com Store Card and our provider. We'll continue to keep you updated as we hear anything new! Continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in transactions not importing for Amazon.com Store Card. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/191986142024-01-11T22:15:10Z2024-01-11T22:15:10ZSoFi - Connection and Transaction Issues<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>Resolved</strong> - After monitoring SoFi connections for the past week, we’ve confirmed that the issue is resolved. 🥳</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>22:44</var> UTC</small><br><strong>Monitoring</strong> - Good news! Our Direct Import provider has resolved the issue with SoFi. Follow the prompts to reauthorize the connection, or <a href="https://support.ynab.com/en_us/how-to-manage-connections-in-ynab-B1991f2Cc#remove">remove and re-add the connection</a> if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write into help@ynab.com!</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>08:43</var> UTC</small><br><strong>Update</strong> - While I don't have any actionable updates to share, we are seeing some indications that the issue may be resolving for some users. However, as soon as we hear more confirmed news from our import providers we'll share here!</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:20</var> UTC</small><br><strong>Update</strong> - As we move further into the holiday season, we expect work on issues like this to slow and resolutions to take longer than usual. All teams involved will be back to business as usual in the new year, and we'll be sure to share updates then!</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:36</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue alongside our import providers.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>22:50</var> UTC</small><br><strong>Update</strong> - I appears that this issue might be causing transactions to stop importing. We'll keep you updated as we learn more!</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Update</strong> - Our import providers are continuing to investigate this issue. In the meantime, they have advised against removing your connection at this time. We will provide another actionable update as soon as we are able. Thanks for hanging in there with us and for using our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date in the meantime!</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>00:10</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in connection issues with SoFi. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/193699722024-01-04T20:48:15Z2024-01-04T20:48:15ZTD Canada Trust - Connection Issues<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>20:48</var> UTC</small><br><strong>Resolved</strong> - After monitoring TD Canada’s connection for the past week, we’ve confirmed the issue is resolved.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>17:38</var> UTC</small><br><strong>Monitoring</strong> - Our Direct Import provider has resolved the issue with TD Canada Trust. Follow the prompts to reauthorize the connection, or <a href="https://support.ynab.com/en_us/how-to-manage-connections-in-ynab-B1991f2Cc#remove">remove and re-add the connection</a> if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write into help@ynab.com!</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:14</var> UTC</small><br><strong>Update</strong> - As we move further into the holiday season, we expect work on issues like this to slow and resolutions to take longer than usual. All teams involved will be back to business as usual in the new year, and we'll be sure to share updates then!</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Identified</strong> - We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. Stats are already improving, but we'll continue to keep you updated as things progress! Continue to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>20:06</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in connection issues with TD Canada Trust. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, <a href="https://support.ynab.com/en_us/how-to-manage-connections-in-ynab-B1991f2Cc">removing and re-adding the connection</a> has been successful so give that a try if you haven’t already! Otherwise, be sure to use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/194206212023-12-12T19:45:15Z2023-12-12T19:45:15ZRoutine Maintenance<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:45</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:42</var> UTC</small><br><strong>Identified</strong> - Our maintenance is taking a little longer than expected- thanks for your patience!</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:40</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>19:40</var> UTC</small><br><strong>Investigating</strong> - We are doing routine maintenance to the app and should be back up and running quickly!</p>tag:ynabstatus.com,2005:Incident/193692272023-12-08T03:36:22Z2023-12-08T03:36:22ZScheduled maintenance<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>03:36</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>03:34</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>03:12</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:22</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:ynabstatus.com,2005:Incident/191986352023-12-06T23:48:10Z2023-12-06T23:48:10ZHome Depot CC by Citibank - Connection Issues<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>23:48</var> UTC</small><br><strong>Resolved</strong> - After monitoring Home Depot CC by Citibank’s connection for the past week, we’ve confirmed that the issue is resolved. 🥳</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>18:58</var> UTC</small><br><strong>Update</strong> - After monitoring Home Depot CC by Citibank’s connection for the past week, we’ve confirmed that the issue is resolved. 🥳</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:04</var> UTC</small><br><strong>Monitoring</strong> - Our Direct Import provider has resolved the issue with Home Depot CC. Follow the prompts to reauthorize the connection, or <a href="https://support.ynab.com/en_us/how-to-manage-connections-in-ynab-B1991f2Cc#remove">remove and re-add the connection</a> if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to help@ynab.com!</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>00:13</var> UTC</small><br><strong>Identified</strong> - We have identified an issue that is causing connection issues with Home Depot CC by Citibank and we're working with our Direct Import provider on the next steps. We'll keep you updated as things progress! Please use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>tag:ynabstatus.com,2005:Incident/188427532023-12-05T15:55:47Z2023-12-05T15:55:47ZFirst Tech Federal Credit Union - Missing Accounts<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Resolved</strong> - While this issue is not resolved, this issue with First Tech is proving to be much more complex to resolve and is now considered a long-term issue by Plaid. While work will continue to be done behind the scenes, we will be retiring this from our Status Page in order to keep the information here as fresh and relevant as possible.<br /><br />No need to worry though! For persistent issues like we are experiencing with First Tech, we will update our <a href="https://support.ynab.com/en_us/direct-import-watchlist-institutions-a-guide-H1_owLFA5">Watchlist Institutions</a> article, so you can monitor the status of your bank there.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>14:21</var> UTC</small><br><strong>Update</strong> - It looks like things are still in a holding pattern with First Tech and Plaid and these missing accounts. We're keeping our eyes on things, and we'll post updates here as we get them.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>19:27</var> UTC</small><br><strong>Update</strong> - First Tech has identified the issue and they are working on resolving it. We'll continue to keep you updated as we learn more.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>20:54</var> UTC</small><br><strong>Identified</strong> - Yet another non-update here. First Tech has identified the issue and they are working with Plaid in order to resolve it. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>21:05</var> UTC</small><br><strong>Update</strong> - Another non-update here. Plaid and First Tech are continuing to work on this issue, but we haven't heard word of any significant advancements just yet. Thanks for hanging in there with us!</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>21:03</var> UTC</small><br><strong>Update</strong> - Plaid and First Tech are continuing to work on this issue, and they'll let us know as soon as there's any progress. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>20:25</var> UTC</small><br><strong>Update</strong> - Plaid has confirmed there is an issue with missing accounts and First Tech FCU, and they are working with First Tech to resolve things. We'll update here as we learn anything more!</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>17:09</var> UTC</small><br><strong>Investigating</strong> - We are investigating a spike in reports of missing accounts (mostly Credit Card accounts) with First Tech FCU. We're working with our import provider to learn more, and we'll post updates here as we have them. In the meantime, use our <a href="https://support.ynab.com/en_us/how-to-add-transactions-in-ynab-HyDwA_byi">other transaction entry methods</a> to keep your accounts up to date!</p>