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SoFi - Transactions Not Importing
Incident
Report for YNAB
Resolved
After monitoring SoFi’s connection for the past few days, we’ve confirmed that the issue is resolved.
Monitoring
Our Direct Import provider has resolved the issue with SoFi! 🎉 Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to help@ynab.com!
Identified
We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date in the meantime.
Investigating
We are investigating a spike in transactions not importing for SoFi credit cards. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
This incident affected: Direct Import Providers (Plaid).