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Here’s what we know right now about any financial institutions with widespread issues (learn more about these Watchlist Institutions). If your bank lands on this page, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!
RBC Royal Bank - Connection and Transaction Issues
Incident
Report for YNAB
Postmortem
Great news! After working through the complexities of this issue, RBC Royal Bank’s long-term connection and transaction issues are now resolved. If you’re still having trouble with your connection, please remove and re-add the connection. If you need more help, write in to help@ynab.com!
Resolved
Unfortunately, this issue with RBC Royal Bank is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue. While work will continue to be done behind the scenes, we will be retiring this from our Status Page in order to keep the information here as fresh and relevant as possible.
No need to worry though! For persistent issues like we are experiencing with RBC Royal Bank, we will update our Watchlist Institutions article, so you can monitor the status of your bank there.
No need to worry though! For persistent issues like we are experiencing with RBC Royal Bank, we will update our Watchlist Institutions article, so you can monitor the status of your bank there.
Update
We're continuing to work with our import provider on these RBC issues. We'll let you know as soon as we have any actionable updates!
Identified
We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.
Investigating
We are investigating a spike in connection and transaction issues with RBC Royal Bank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
This incident affected: Direct Import Providers (Plaid).