Welcome, YNABer!
Here’s what we know right now about any financial institutions with widespread issues (learn more about these Watchlist Institutions). If your bank lands on this page, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!
Investigating - We're investigating a spike in $0.00 transaction imports from Charles Schwab. These incorrect transactions will no longer import while we work with our Direct Import provider to learn more. We'll post updates here as we have them. In the meantime, you can delete the $0.00 transactions.
If your issue doesn’t match this description or you're missing real transactions, remove and re-add the connection. If the issue persists, write to help@ynab.com!
Apr 03, 2025 - 16:16 UTC
If your issue doesn’t match this description or you're missing real transactions, remove and re-add the connection. If the issue persists, write to help@ynab.com!
Apr 03, 2025 - 16:16 UTC
Identified - We've identified the issue’s cause and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress.
In the meantime, we noticed Tangerine's page suggests logging in with either your Client Number, Card Number, or Username and a few users have had luck getting reconnected when using one versus the other (i.e., logging in with their card number instead of their client number). Though this is unexpected, it may be worth trying in case it gets you reconnected more quickly!
Otherwise, please continue to use our other transaction entry methods to keep your accounts up to date.
Mar 27, 2025 - 19:08 UTC
In the meantime, we noticed Tangerine's page suggests logging in with either your Client Number, Card Number, or Username and a few users have had luck getting reconnected when using one versus the other (i.e., logging in with their card number instead of their client number). Though this is unexpected, it may be worth trying in case it gets you reconnected more quickly!
Otherwise, please continue to use our other transaction entry methods to keep your accounts up to date.
Mar 27, 2025 - 19:08 UTC
Investigating - We're investigating a spike in connection issues with Tangerine Bank (CA). We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
Mar 25, 2025 - 18:39 UTC
Mar 25, 2025 - 18:39 UTC
Web App (app.ynab.com)
Operational
Direct Import Providers
?
Operational
Plaid
?
Operational
MX
?
Operational
TrueLayer
?
Operational
Website (www.ynab.com)
?
Operational
Public API
?
Operational
Subscription Provider
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.