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Fidelity: Connection Issues
Incident
Report for YNAB
Resolved
Unfortunately, this issue with Fidelity Investments is proving to be more complex to resolve than anticipated. It is now considered a long-term issue. While work will continue to be done behind the scenes to restore the connection, we'll be retiring this from our Status Page to keep the information here as fresh and relevant as possible.
We'll post a final update here once it's resolved. In the meantime, we recommend trying to connect every few weeks just in case our providers release a fix before we're notified.
We'll post a final update here once it's resolved. In the meantime, we recommend trying to connect every few weeks just in case our providers release a fix before we're notified.
Update
Issues persist while our import provider continues to work on a resolution, but we are seeing *some* improvement in connection stats. We suggest refreshing the bank connection occasionally, as this may help you get reconnected before the incident is officially resolved!
Identified
Our import provider is aware of an issue impacting Fidelity connections. They've identified the issue’s cause and are working with Fidelity. You can continue to use our other transaction entry methods to keep your accounts up to date.
⚠️Investment account holders (including Cash Management account): Please note that we expect these to have issues connecting or import incorrectly. See "I'm having trouble with my investment or loan account" for further information.
⚠️Investment account holders (including Cash Management account): Please note that we expect these to have issues connecting or import incorrectly. See "I'm having trouble with my investment or loan account" for further information.
This incident affected: Direct Import Providers (MX).