YNAB Status

Welcome, YNABer!

Here’s what we know right now about any financial institutions with temporary widespread issues. Only institutions on our Watchlist land here, and if your bank is one of them, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!

Huntington Bank - Transactions Duplicating

Monitoring - Our Direct Import provider believes to have resolved the duplicate transaction issue with Huntington. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
Mar 30, 2023 - 15:05 UTC

Investigating - We are investigating a spike in transaction imports duplicating with Huntington Bank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. Guidance on how to clean up your Budget can be found here and/or you can use our other transaction entry methods to keep your budget up to date in the meantime. Thanks for rolling with the punches with us!
Mar 29, 2023 - 01:20 UTC

Amex UK - Unable to link account after updating connection

Monitoring - The Update issue with Amex UK has been resolved! Follow the prompts to update the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
Mar 29, 2023 - 21:14 UTC

Update - We've heard some good news from TrueLayer, who says that Amex is close to deploying the fix for this issue. Once the fix is confirmed we will let you all know when to try again. Thanks so much for your patience!
Mar 06, 2023 - 14:28 UTC

Update - Truelayer is continuing to work behind the scenes with Amex, although we don't have an actionable update to share. Thanks for hanging in there with us on this!
Feb 22, 2023 - 01:45 UTC

Update - Still no word from Amex, but we can only assume they are continuing to work on a fix for this issue. Thank you for your patience and understanding!
Feb 14, 2023 - 15:02 UTC

Update - Our provider (TrueLayer) is working with Amex on this fix, and they asked Amex for an update this morning. As soon as they let us know what they heard back, we'll update here. Again, thanks for hanging in there with us! Continue to use our other transaction entry methods to keep your budget updated.
Feb 06, 2023 - 17:56 UTC

Update - We just got an update from American Express last night, and they let us know that their engineering team is actively looking at having the issue fixed as soon as possible. They found the root cause that the issue is stemming from, and are now waiting on confirmation from another team in order to proceed with the fix.

Thank you all for hanging in there with us.
Jan 31, 2023 - 16:52 UTC

Update - American Express is still working on the fix, but we're getting closer! We'll update here as soon as we hear anything more.
Jan 26, 2023 - 00:38 UTC

Update - Amex UK has identified the issue on their end, and they've lined up the work for the fix. It looks like the currency code is missing from some of the transaction data in their API, which is what's causing the initial request of transactions to fail (and therefore causing the error message in YNAB). We expect to hear more good news in the coming week, and we'll of course to keep you updated as we learn more.
Jan 19, 2023 - 14:55 UTC

Identified - TrueLayer has identified the root cause of this issue, which occurs when YNAB tries to fetch recent transactions. They are working with Amex UK directly in order to resolve the issue in their API, and we'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your budget updated.
Jan 16, 2023 - 21:08 UTC

Investigating - We are investigating a spike in connection issues with Amex UK, so if you're having trouble linking your account after the recent prompts, please know we're on the case! We're working with TrueLayer to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your budget up to date!
Jan 14, 2023 - 16:12 UTC

YNAB Domain Change

Update - We are continuing to monitor for any further issues.
Mar 28, 2023 - 19:12 UTC

Monitoring - On March 28th 2023, we updated our web app domain to app.ynab.com (from the previous app.youneedabudget.com).

app.ynab.com is the new domain and it's safe to enter your login credentials there.

- You'll need to log in again.
- If you use a password manager, you'll need to update it to look for the new app.ynab.com domain.
- Register column widths and Progress Bar collapse/expand preferences will be reset to their defaults.
- Account register filters and sort order will be reset to their defaults.
- Browser zoom settings will be reset to their defaults.

If you have any questions, here's How to Get Help in YNAB.
Mar 28, 2023 - 18:27 UTC

Barclaycard US - Credit Card - Connection Issues

Identified - Apologies for the false hope! It appears there is still more work to be done with Barclaycard connections so we are working with our import provider on next steps. Thanks for your patience and we'll continue to keep you updated as we know more!
Mar 27, 2023 - 14:11 UTC

Monitoring - Our Direct Import provider has resolved the issue with Barclaycard connections! 🎉 Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
Mar 23, 2023 - 17:01 UTC

Identified - We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your budget updated.
Mar 16, 2023 - 13:27 UTC

Investigating - We are investigating a spike in connection issues with Barclaycard. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your budget up to date!
Mar 14, 2023 - 15:55 UTC

Uptime over the past 90 days. View historical uptime.

Web App (app.youneedabudget.com) Operational

90 days ago

100.0 % uptime

Today

Direct Import Providers Operational

90 days ago

100.0 % uptime

Today

Plaid Operational

90 days ago

100.0 % uptime

Today

MX Operational

90 days ago

100.0 % uptime

Today

TrueLayer Operational

90 days ago

100.0 % uptime

Today

Website (www.youneedabudget.com) Operational

90 days ago

100.0 % uptime

Today

Public API Operational

90 days ago

100.0 % uptime

Today

Subscription Provider Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 31, 2023

No incidents reported today.

Mar 30, 2023

CIBC - Connection Issues

Resolved - Unfortunately, this issue with CIBC is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue. While work will continue to be done behind the scenes, we will be retiring this from our Status Page in order to keep the information here as fresh and relevant as possible.

No need to worry though! For persistent issues like we are experiencing with CIBC, we will update our Watchlist Institutions article, so you can monitor the status of your bank there.
Mar 30, 13:51 UTC

Update - Thanks for your continued patience. We're still working with our import provider to rectify this issue and will be sure to let you know as soon as we have further updates.
Mar 21, 15:22 UTC

Update - We're still digging in here with our import provider. We appreciate your patience and will keep you updated as we have any actionable news.
Mar 8, 14:04 UTC

Investigating - We are investigating a spike in connection issues with CIBC. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your budget up to date!
Feb 27, 19:49 UTC

Navy Federal Credit Union - Transactions Not Importing

Resolved - After monitoring Navy Federal’s connection for the past several days, we’ve confirmed that the issue is resolved!
Mar 30, 13:25 UTC

Monitoring - Our Direct Import provider has resolved the issue with Navy Federal! 🎉 Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
Mar 27, 12:37 UTC

Investigating - We are investigating a spike in transactions not importing for Navy Federal. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your budget up to date!
Mar 23, 15:27 UTC

Truist - Connection Issues

Resolved - After monitoring Truist’s connection for the past couple days, we’ve confirmed that the issue is resolved!
Mar 30, 13:17 UTC

Monitoring - Our Direct Import provider has resolved the issue with Truist! 🎉 Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
Mar 28, 12:27 UTC

Investigating - We are investigating a spike in connection issues with Trust. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your budget up to date!
Mar 27, 12:15 UTC

Mar 29, 2023

Unresolved incident: Amex UK - Unable to link account after updating connection.

Mar 28, 2023

Unresolved incident: YNAB Domain Change.

Mar 27, 2023

First Horizon - Transactions Not Importing

Resolved - After monitoring First Horizon’s connection for the past several days, we’ve confirmed that the issue is resolved.
Mar 27, 14:25 UTC

Monitoring - Our Direct Import provider has resolved the issue with First Horizon Bank! 🎉 Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
Mar 23, 17:55 UTC

Investigating - We are investigating a spike in transactions not importing for First Horizon. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your budget up to date!
Mar 21, 13:49 UTC

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

Mar 23, 2023

Mar 22, 2023

No incidents reported.

Mar 21, 2023

USAA - Transactions Not Importing

Resolved - After monitoring USAA’s connection for the past several days, we’ve confirmed that the issue is resolved!
Mar 21, 14:56 UTC

Update - We are continuing to monitor for any further issues.
Mar 21, 14:55 UTC

Monitoring - Our Direct Import provider has resolved the issue with USAA credit card transactions! 🎉 Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
Mar 16, 21:47 UTC

Investigating - We are investigating a spike in transactions not importing for USAA credit cards. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your budget up to date!
Mar 13, 23:48 UTC

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Welcome, YNABer!

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