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Here’s what we know right now about any financial institutions with widespread issues (learn more about these Watchlist Institutions). If your bank lands on this page, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!
Multiple European Institutions: Connections Down
Incident
Report for YNAB
Postmortem
Great news for ING Bank Śląski (PL) and PKO Bank Polski (PL)! After working through the complexities of this issue with both banks, our provider let us know the long-term connection issues are now resolved.
Unfortunately, we expect connection issues will remain indefinitely for the following institutions:
- AXA Banque (BE)
- GarantiBank (NL)
- HSBC (FR)
If you have any questions, please don’t hesitate to reach out to our Support team at help@ynab.com.
Resolved
Unfortunately, this issue is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue for the remaining five financial institutions:
- AXA Banque (BE)
- GarantiBank (NL)
- HSBC (FR)
- ING Bank Śląski (PL)
- PKO Bank Polski (PL)
Our import provider will continue work behind the scenes, but we'll be retiring this from our Status Page to keep the information here fresh and relevant to newer incidents. When/if this issue is resolved for any of these institutions, we'll post a final update here and anyone subscribed to it will receive an email. In the meantime, we recommend trying to connect every few weeks just in case our provider fixes it before we're notified!
- AXA Banque (BE)
- GarantiBank (NL)
- HSBC (FR)
- ING Bank Śląski (PL)
- PKO Bank Polski (PL)
Our import provider will continue work behind the scenes, but we'll be retiring this from our Status Page to keep the information here fresh and relevant to newer incidents. When/if this issue is resolved for any of these institutions, we'll post a final update here and anyone subscribed to it will receive an email. In the meantime, we recommend trying to connect every few weeks just in case our provider fixes it before we're notified!
Update
This issue has been resolved for two more institutions:
- Bank Pekao
- Argenta
If you're still having an issue with either of those, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!
- Bank Pekao
- Argenta
If you're still having an issue with either of those, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!
Update
A bit more good news! The issue has been resolved for Permanent tsb. If you're still having an issue with Permanent tsb, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!
Here is the updated list of impacted financial institutions:
- Argenta
- AXA Banque (BE)
- Bank Pekao
- GarantiBank
- HSBC (FR) - Particuliers
- ING Bank Śląski
- PKO Bank Polski
Here is the updated list of impacted financial institutions:
- Argenta
- AXA Banque (BE)
- Bank Pekao
- GarantiBank
- HSBC (FR) - Particuliers
- ING Bank Śląski
- PKO Bank Polski
Update
Good news! This is now only impacting the following financial institutions:
- Argenta
- AXA Banque (BE)
- Bank Pekao
- GarantiBank
- HSBC (FR) - Particuliers
- ING Bank Śląski
- Permanent tsb
- PKO Bank Polski
If you're having an issue with a bank that isn't listed above, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!
- Argenta
- AXA Banque (BE)
- Bank Pekao
- GarantiBank
- HSBC (FR) - Particuliers
- ING Bank Śląski
- Permanent tsb
- PKO Bank Polski
If you're having an issue with a bank that isn't listed above, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!
Update
Our import provider is working hard to resolve this issue. There aren’t any actionable updates to share just yet, but we’re keeping a close eye and will share more as soon as we can. Thanks so much for your patience!
Identified
We're seeing a spike in connection issues with multiple European financial institutions. Our Direct Import provider is aware of the issue and working with the financial institutions on a fix. We'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
This incident affected: Direct Import Providers (Plaid).