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Here’s what we know right now about any financial institutions with widespread issues (learn more about these Watchlist Institutions). If your bank lands on this page, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!
American Express - Long-term Connection and Transaction Issues
Incident
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Resolved
Note: This incident is not resolved, instead has gone long-term and is now listed on our Direct Import Watchlist Institutions help article. Our North American Direct Import providers have confirmed that they are hitting continual connection errors and transaction inconsistencies with American Express. Typically this happens if there was a change made to the bank’s online platform, requiring our third-party providers to make some corresponding changes on their end. They’re actively working on it, but they have not provided a timeline for a widespread resolution. We are not expecting a potential resolution in the near term.
As they continue to work behind the scenes, you may experience intermittent success, but we are unable to troubleshoot these connections at this time. Since this is long-term, yet widespread and affecting several YNABers, the most current information will be found on our Direct Import Watchlist Institutions help article. We will also reach out via an in app message when the issue is fully resolved.
In the meantime, removing and re-adding the connection has proven helpful to some; it can refresh the connection status and import transactions.
As they continue to work behind the scenes, you may experience intermittent success, but we are unable to troubleshoot these connections at this time. Since this is long-term, yet widespread and affecting several YNABers, the most current information will be found on our Direct Import Watchlist Institutions help article. We will also reach out via an in app message when the issue is fully resolved.
In the meantime, removing and re-adding the connection has proven helpful to some; it can refresh the connection status and import transactions.