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Here’s what we know right now about any financial institutions with widespread issues (learn more about these Watchlist Institutions). If your bank lands on this page, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!
RBC Royal Bank - Connection Issues
Incident
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Resolved
Unfortunately, this issue with RBC's two-factor authentication push notifications is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue. While work will continue to be done behind the scenes, we will be retiring this from our Status Page to keep the information here as fresh and relevant as possible.
No need to worry though! For persistent issues like we are experiencing with RBC, we will update our Watchlist Institutions article, so you can monitor the status of your bank there.
No need to worry though! For persistent issues like we are experiencing with RBC, we will update our Watchlist Institutions article, so you can monitor the status of your bank there.
Monitoring
While we've seen some recovery in our stats and are hopeful things will continue moving in the right direction, we're not confident enough to call this resolved yet. If you haven't done so recently, though, please try reauthorizing or re-adding your RBC connection—it will give us more stats to work with and may result in a successful connection!
Identified
We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. Continue to use our other transaction entry methods to keep your accounts up to date.
As we move further into the holiday season, we expect work on issues like this to slow and resolutions to take longer than usual. All teams involved will be back to business as usual in the new year, and we'll be sure to share more updates then!
As we move further into the holiday season, we expect work on issues like this to slow and resolutions to take longer than usual. All teams involved will be back to business as usual in the new year, and we'll be sure to share more updates then!
Update
We are continuing to investigate this situation. In case it helps get you connected more quickly, our provider suggests logging into your RBC mobile app and accepting the “Sign-in protection alert”, as well as enabling mobile push notifications from RBC. Thanks for hanging in there!
Investigating
We are investigating a spike in connection issues with RBC Royal Bank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
This incident affected: Direct Import Providers (Plaid, MX).