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Here’s what we know right now about any financial institutions with widespread issues (learn more about these Watchlist Institutions). If your bank lands on this page, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!
Citizens Bank — Connection Issues
Incident
Report for YNAB
Resolved
After monitoring Citizen Bank’s connection for the past week, we’ve confirmed that the issue is resolved.
Monitoring
Our Direct Import provider has resolved the issue with Citizens Bank. Please confirm your credentials work at https://www.citizensbank.com and then remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write into help@ynab.com!
Investigating
We are investigating a spike in connection issues with Citizens Bank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
This incident affected: Direct Import Providers (MX).