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Here’s what we know right now about any financial institutions with widespread issues (learn more about these Watchlist Institutions). If your bank lands on this page, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!
Huntington Bank—Transaction Issues
Incident
Report for YNAB
Resolved
Unfortunately, the duplicate transaction issue with Huntington Bank is proving to be much more complex to resolve than was originally anticipated and is now considered a long-term issue. While work will continue to be done behind the scenes, we'll be retiring this from our Status Page to keep the information here as fresh and relevant as possible.
No need to worry though! We have another import provider having better luck with Huntington Bank. Please reach out to us at help@ynab.com if you'd like to see if you're a good candidate for a switch. Otherwise, for persistent issues like this one with Huntington Bank, we will update our Watchlist Institutions article, so you can monitor the status of your bank there.
No need to worry though! We have another import provider having better luck with Huntington Bank. Please reach out to us at help@ynab.com if you'd like to see if you're a good candidate for a switch. Otherwise, for persistent issues like this one with Huntington Bank, we will update our Watchlist Institutions article, so you can monitor the status of your bank there.
Update
Our import provider believes they've fixed the issue with transactions importing into the wrong accounts, but the issues with duplicates related to pending transactions importing as cleared is not yet resolved. Thank you for hanging in there with us!
Identified
The cause of the issue has been identified and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress!
In the meantime, be sure to 1.) delete/edit any incorrect transactions, 2.) reconcile your accounts to keep your balances accurate, 3.) leave any affected accounts unlinked if their imports are creating too much confusion, and 4.) use our other transaction entry methods to keep your accounts up to date.
In the meantime, be sure to 1.) delete/edit any incorrect transactions, 2.) reconcile your accounts to keep your balances accurate, 3.) leave any affected accounts unlinked if their imports are creating too much confusion, and 4.) use our other transaction entry methods to keep your accounts up to date.
Investigating
We're investigating a spike in incorrect transaction imports (e.g., duplicates, imports into wrong accounts) with Huntington Bank. We're working with our Direct Import providers to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.
If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.
This incident affected: Direct Import Providers (Plaid, MX).