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First Tech Federal Credit Union - All Transactions Importing as Inflows
Incident
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Resolved
After monitoring First Tech’s connection for the past week, we’ve confirmed that the issue is resolved.
Monitoring
Our Direct Import provider has resolved the issue with First Tech! 🎉 Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
Identified
We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods or swap affected inflows to outflows to keep your accounts up to date.
Investigating
We are investigating a spike in incorrect transaction imports with First Tech FCU. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, either use our other transaction entry methods to keep your accounts up to date instead or swap the affected transactions from inflow to outflow before approving them!
This incident affected: Direct Import Providers (MX).