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Tangerine Bank (CA): Connection Issues
Incident
Report for YNAB
Resolved
After monitoring Tangerine’s connection for the past week, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!
Monitoring
Our Direct Import provider has resolved the issue with Tangerine. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to help@ynab.com!
Update
Our import provider is continuing to work on this issue, but there are no actionable updates to share at this time. Thank you for hanging in there with us!
Identified
We've identified the issue’s cause and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress.
In the meantime, we noticed Tangerine's page suggests logging in with either your Client Number, Card Number, or Username and a few users have had luck getting reconnected when using one versus the other (i.e., logging in with their card number instead of their client number). Though this is unexpected, it may be worth trying in case it gets you reconnected more quickly!
Otherwise, please continue to use our other transaction entry methods to keep your accounts up to date.
In the meantime, we noticed Tangerine's page suggests logging in with either your Client Number, Card Number, or Username and a few users have had luck getting reconnected when using one versus the other (i.e., logging in with their card number instead of their client number). Though this is unexpected, it may be worth trying in case it gets you reconnected more quickly!
Otherwise, please continue to use our other transaction entry methods to keep your accounts up to date.
Investigating
We're investigating a spike in connection issues with Tangerine Bank (CA). We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
This incident affected: Direct Import Providers (Plaid, MX).