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Navy Federal Credit Union — Transactions Not Importing
Incident
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Resolved
After monitoring Navy Fed’s connection for the past week, we’ve confirmed the issue is resolved 🥳 If you're still experiencing issues,remove and re-add the connection. If issues persist after removing and re-adding the connection, reach out to us at help@ynab.com!
Monitoring
Our Direct Import provider has resolved the issue with NFCU, so you should see transaction updates happen more frequently. We’ll continue to monitor the situation for the next few days, but if you need more help, write to help@ynab.com!
Update
Our import provider made progress! Our stats confirm transaction updates are happening more regularly, and we're hopeful YNABers are noticing improvements. It's still not quite as fast as we/they (and likely you!) are hoping for. They're continuing to work on it further. Thank you for hanging in there and using our other transaction entry methods when needed!
Identified
We've identified the cause of the issue. Our provider is in the process of moving to a new API connection with NFCU. While this is a direct (and therefore, more secure) connection, it's experiencing delays in transaction updates. Our Direct Import provider is working with NFCU to improve this. We'll keep you updated as we learn more!
In the meantime, please continue to use Direct Import in combination with our other transaction entry methods to keep your accounts up to date.
In the meantime, please continue to use Direct Import in combination with our other transaction entry methods to keep your accounts up to date.
Investigating
We're investigating a spike in transactions not importing for Navy Federal CU. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
This incident affected: Direct Import Providers (Plaid).