YNAB Status

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Here’s what we know right now about any financial institutions with widespread issues (learn more about these Watchlist Institutions). If your bank lands on this page, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!

Customer support platform is down

Incident Report for YNAB

Resolved

This incident has been resolved.
Posted Jul 28, 2023 - 12:24 UTC

Monitoring

Kustomer is recovering. We are able to reply to some messages from customers, though we are still hitting occasional errors.
Posted Jul 27, 2023 - 22:25 UTC

Update

Kustomer is still experiencing issues, and we are still unable to respond to any customer messages at this time.
Posted Jul 27, 2023 - 20:09 UTC

Update

We are continuing to investigate this issue.
Posted Jul 27, 2023 - 16:10 UTC

Investigating

Kustomer, our customer support platform, is having a major outage. We are unable to respond to any customer messages at this time. Their status page is https://status.kustomer.com/.
Posted Jul 27, 2023 - 16:09 UTC