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Barclaycard—Connection Issues
Incident
Report for YNAB
Resolved
After monitoring Barclaycard - US’s connection for the past week, we’ve confirmed that the issue is resolved. 🥳
Monitoring
Our Direct Import provider has resolved the issue with Barclaycard (US).
Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to help@ynab.com!
Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to help@ynab.com!
Identified
Our import provider made some improvements that may help get Barclaycard reconnected. Please follow the steps to entirely remove and re-add the connection if you haven't done so in the past 5 days.
If it's still not working for you, don't worry—we're continuing to work with our Direct Import provider and we'll keep you updated here as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.
If it's still not working for you, don't worry—we're continuing to work with our Direct Import provider and we'll keep you updated here as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.
Investigating
We're investigating a spike in connection issues with Barclaycard. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
This incident affected: Direct Import Providers (MX).