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Onboarding Flow Reappearing
Incident
Report for YNAB
Resolved
After a release Monday Mar 2, 2026, many budgets were put back into an onboarding state. We ran several cleanup scripts which marked those budgets as having completed onboarding to resolve the issue. Some users who logged in before we ran those scripts saw the onboarding dialogs even though they’d been active users for years, and some users were unable to access budgets shared via YNAB Together. This issue has been resolved.
Monitoring
We changed how onboarding progress is stored, and that caused onboarding to reset for some users. If you encounter sudden limitations, your best course is to go through those onboarding steps, being sure to select Fund Categories in the savings popup. We've released a fix that should keep any new customers from experiencing the onboarding flow being re-deployed, but feel free to reach out to Support at help@ynab.com if you run into any further issues.
Investigating
We are experiencing an issue with the onboarding flow reappearing in existing plans on the web app. This is blocking some settings, as well as causing an "Under Construction" error to appear for customers who share plans through YNAB Together. We have identified the source of the issue, and are working to release a fix. In the meantime, clicking through the prompts in the onboarding flow will clear it from your plan.
This incident affected: Web App (app.ynab.com).