Welcome, YNABer!
Here’s what we know right now about any financial institutions with widespread issues (learn more about these Watchlist Institutions). If your bank lands on this page, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!
Monitoring
We changed how onboarding progress is stored, and that caused onboarding to reset for some users. If you encounter sudden limitations, your best course is to go through those onboarding steps, being sure to select Fund Categories in the savings popup. We've released a fix that should keep any new customers from experiencing the onboarding flow being re-deployed, but feel free to reach out to Support at help@ynab.com if you run into any further issues.
Investigating
We are experiencing an issue with the onboarding flow reappearing in existing plans on the web app. This is blocking some settings, as well as causing an "Under Construction" error to appear for customers who share plans through YNAB Together. We have identified the source of the issue, and are working to release a fix. In the meantime, clicking through the prompts in the onboarding flow will clear it from your plan.
This incident affects: Web App (app.ynab.com).