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Macy’s - Citi Card - Transactions Not Importing
Incident
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Resolved
After monitoring Macy’s Citi Card connection for the past week, we’ve confirmed that the issue is resolved. 🥳 If you've already tried to remove and re-add the connection and you're still running into issues, write into [email protected] and we'll be happy to help.
Monitoring
Our Direct Import provider has resolved the issue with Macy’s - Citi Card. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
Update
While the issue isn't yet resolved, stats do appear to be improving which is a good sign! We'll continue keeping an eye on it and let you know when there are any other updates to share.
Identified
We're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.
Investigating
We are investigating a spike in transactions not importing for Macy’s - Citi Card. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
This incident affected: Direct Import Providers (Plaid).