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Here’s what we know right now about any financial institutions with widespread issues (learn more about these Watchlist Institutions). If your bank lands on this page, there’s no need to hug the stress pillow. Just subscribe for updates and you’ll be the first to know!
Tangerine Bank (CA): Connection Issues
Incident
Report for YNAB
Resolved
After monitoring Tangerine’s connection for the past couple weeks, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at help@ynab.com!
Monitoring
Our Direct Import provider has confirmed that the issue with Tangerine is resolved -- they are seeing higher rates of success and transaction imports. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to help@ynab.com!
Update
We're noticing signs of improvement, but not enough to call this resolved. Our import provider is continuing to work on it, and we'll let you know as soon as we have a more substantial update. Thank you for hanging in there!
Identified
We've identified the cause and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.
Investigating
We're investigating a spike in connection issues with Tangerine Bank. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.
If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.
This incident affected: Direct Import Providers (MX).