YNAB Status

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Alaska USA FCU is now Global CU - Connection and Transaction Issues

Incident Report for YNAB

Resolved

After monitoring Alaska USA/Global CU’s connection for the past few days, we’ve confirmed that the issue is resolved!
Posted Apr 20, 2023 - 21:40 UTC

Monitoring

Our Direct Import provider has resolved the issue with Alaska USA/Global CU. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to help@ynab.com!
Posted Apr 18, 2023 - 20:41 UTC

Identified

Good news. Our Direct Import providers were able to identify the work necessary to get this connection back up and running, and have already made some progress! While you may be seeing some success, the work is still ongoing, so we'll continue to monitor this issue and provide updates here. Continue to use our other transaction entry methods to keep your accounts up to date.
Posted Apr 11, 2023 - 12:45 UTC

Investigating

Both of our Direct Import providers have confirmed that they need to make a fix to their integration with Alaska USA FCU. Typically this happens if there was a change made to the bank’s online platform (which we know there was, since Alaska USA FCU is now Global CU!), requiring them to make some corresponding changes on their end. They’re actively working on it!
Posted Apr 06, 2023 - 12:37 UTC
This incident affected: Direct Import Providers (Plaid, MX).