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E*Trade - Connection and Transaction Issues
Incident
Report for YNAB
Resolved
After monitoring E*Trade’s connection for the past several days, we’ve confirmed that the issue is resolved.
Monitoring
Our Direct Import provider has resolved the issue with E*Trade! 🎉 Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to help@ynab.com!
Update
We are continuing to dig in with our import providers on this issue and will let you know as soon as we have an actionable update!
Identified
We've identified the cause of the issue, and we're working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Continue to use our other transaction entry methods to keep your accounts up to date.
Investigating
We are investigating a spike in both connection issues and transactions not importing for E*Trade. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
This incident affected: Direct Import Providers (Plaid, MX).