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Navy Federal Credit Union - Connection and Transaction Issues
Incident
Report for YNAB
Resolved
After monitoring Navy Federal Credit Union's connection for the past few days, we’ve confirmed that the issue is resolved.
Monitoring
Our Direct Import provider has resolved the issue with NFCU. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write in to [email protected]!
Identified
Our Import Provider has identified the cause of the issue: due to a recent update to NFCU, every user will need to re-authenticate their connection before being able to continue to import. If you have not already been prompted to do so, you can remove and re-add your connection to complete the process. Details on how to do this can be found in How to Manage Your Connections in YNAB. If you continue to hit an error after that, know that we are still working behind the scenes. We will keep you posted as we learn more.
Investigating
We are investigating a spike in connection issues and/or transactions not importing for Navy Federal Credit Union. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, we have learned you may be able to connect and import by removing and re-adding your connection. Details on how to do this can be found here.
This incident affected: Direct Import Providers (Plaid).